The Digital Way of Understanding Consumers
Discover What Affects Customer Experience in Minutes

Omni-channel Voice of Customer Analytics Platform using Neural Language Understanding in its backbone.

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More than 400 business professionals choose Pivony for daily insight creation

Create Your Dashboard to Capture Customer Retention Areas and Opportunities

Built for Customer Experience and Insight Professionals

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International Recognition

Use cases

Discover the use cases of Pivony.

Customer Experience, Brand Reputation Analysis, Competitor Analysis, Market Research and Campaign Strategy.

Market Research

Features

Benefit from All Platform Features with a Yearly Membership

Maximize the impact of your customer data by getting insights through self service usage platform.

Use Customers Data To Drive Growth

Create a dashboard with preferred data source
See overview of your analyzed data
Ensure data continuity with dynamic dashboards

Detect Trends & Observe Anomalies With Topics

Discover AI generated topics
Explore key trends of your industry
Create custom topics with your own rules

Turn Insights Into

Key Performance Indicators

Track Custom Topics as KPIs
Get notified periodically or when an alarm is triggered

Broaden Your Team's Horizon

Create teams and share insights, dashboards, KPIs
Fully adjustable Team KPI view for every team
Manage teams, accounts and
quotas dynamically

Store and Present Insights

Generate customized reports for any dashboard
Save trends as insight notes

Manage & Analyze Data

Specify which keywords, products or brand you would like to analyze
Analyze internal data without requiring
any integration
Analyze continuously expanding internal data with API-based integration

Get Support When You Need It

Learn from Knowledge Center, videos, and tutorials
Get Pivony Insight Manager's help when required

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Conversation Topics

Start capturing insights in less then 30 minutes

Thanks to our AI engine's adaptive learning feature and tailor-made dashboards, you will catch social insights that you were not aware before.

AI Patterns View

In this view, get ready to discover predicted contextual conversation groups

Fixed Categories View

You can choose a specific industry to obtain industry-specific topics

User-defined Categories

You can create custom topics at anytime after your dashboard is created and define KPIs to track.

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Integratıons

Integrations To Drive Value

Learn about the different third party applications
that can integrate directly with Pivony

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Our latest news, blogs & reports.

Guides, Tutorials and Articles and more...

Customer-Centricity Tutorials

The Rise of Online Furniture Shopping

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