About the feature: It is not possible to follow the dynamic consumer habits of our customers in our constantly developing and evolving world. Marketing and customer experience professionals can take hypothetical action after weeks or even months of manual reading. This may not match the customer's wishes and needs. In less than 30 minutes, Pivony reveals the insights you need, without the possibility of human error.
With No Code Platforms, you can turn the platform into your own playground without the need for teammates or an expert.
These platforms eliminate the possibility of human error, allowing you to get much more reliable and faster results.
By allocating the budget you allocate to the workforce required for all the work to be done only to the platform, you will prevent loss of income.
A KPI-based structure will help you track all the metrics you want regarding the customer experience. You can collect all your customer data in one place, prioritize what you want to follow and define your KPIs accordingly.With this feature, you can share the KPIs you define with your team and inform the relevant teams. It also allows you to see your competitor and market analysis comparatively.
A mobile-responsive approach centers on an adaptive design so content looks great no matter what device it’s being viewed on. Create your dashboards on your mobile, tablet and browse all analytics reports in your mobile browser.
With Pivony, finding insights will become your habit, anywhere at anytime.By compressing images according to tablet and phone sizes, you will not experience an outdated waiting time such as loading time.
You don't need to hire a team of data scientists to understand what consumers want. Pivony already solves the difficulty of understanding the hidden dynamics of unstructured text data. The algorithms are being continuously trained and improved to provide with the most accurate results.Pivony's high performance text analytics engine to process millions of human conversations in minutes.
We have developed a voice-of-customer analytics platform specifically designed to help customer experience and marketing teams make data-driven decisions.