International Women's Day is a time to celebrate the social, economic, cultural, and political achievements of women around the world. When we think about the progress made and the work to be done, it is important to highlight the inspiring women who are making a difference in the customer experience (CX).
That's why we shared the books and podcasts of wonderful women that will shed light on you on this career path.
From practical advice on improving customer experiences to inspiring stories of resilience and leadership, these women are breaking down barriers and paving the way for a more inclusive and customer-focused future.
Let it inspire! 🌟
Claire Boscq-Scott is an international Award Winning Customer Experience Expert, The BizShui Creator, Keynote Speaker & Consultant.
BizShui, 9 Keys to Feng Shui your Business for Success by Claire Boscq-Scott is a book that explores the ancient art of Feng Shui and how it can be applied to businesses to enhance customer experience, optimize employee productivity, and increase profitability. The book is divided into nine chapters, each focusing on a different key aspect of Feng Shui for businesses.
Overall, the book offers practical advice on how to apply the principles of Feng Shui to businesses, with the aim of enhancing the customer experience, optimizing employee productivity, and increasing profitability.
Blake Morgan is a leader in customer experience. She is a customer experience futurist and keynote speaker.
"The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business" is a book by Blake Morgan that explores how the customer experience is changing in the digital age and provides insights and strategies for businesses to adapt to these changes. She explains why being a customer-centric company is essential for all organizations today and in the near future. The book is divided into ten chapters, each focusing on a different guiding principle for winning tomorrow's business.
Overall, the book provides practical guidance and insights for businesses looking to adapt to the changing customer experience landscape and win the business of tomorrow's customers.
She is an award-winning corporate executive, keynote speaker, author, and podcaster about Doing Experience (Customer, Agent, Employee) Right.
The podcast focuses on providing insights and strategies for businesses looking to improve both their customer and employee experiences.
Each episode features an interview with a guest who is an expert in customer experience, employee experience, or related fields such as marketing, sales, and leadership. Guests come from a variety of industries and backgrounds, including business leaders, authors, consultants, and practitioners.
Topics covered on the podcast include customer journey mapping, employee engagement, customer feedback, customer service, and the role of technology in improving the customer and employee experience. The podcast also explores emerging trends and best practices in customer and employee experience and provides practical advice for businesses looking to improve in these areas. If you have the following questions in mind, this podcast is for you!
Listen: Marketing & Customer Experience Trends From a CMO Executive Lens with Jackie Yeaney
Jeanne Bliss is a leadership and customer experience advisor and keynote speaker.
The podcast focuses on the role of customer experience in building and growing successful businesses.
Each episode features an interview with a guest who is an expert in customer experience, customer service, or related fields such as marketing, sales, and leadership. In this podcast, you can learn about leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney's New York, and Adobe, as well as other companies.
Topics covered on the podcast include customer journey mapping, customer feedback, customer-centric leadership, and the role of employees in delivering great customer experiences. The podcast also explores emerging trends and best practices in customer experience and provides practical advice for businesses looking to improve in these areas.
Listen: Use Technology and Empathy to Improve CX
These inspiring podcasts and books will be extremely helpful in broadening your horizons but... do you still have some pain points stuck in your head? Let's talk about all these trouble spots with a special meeting for you and let's move the customer experience to the top together.
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