The Agentic AI for Customer Journeys

Pivony steps in at the right moment of the customer journey: Reaching out, understanding the experience, and triggering the right next action.

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How It Works

Detect

Pivony listens to your CRM, booking, or POS systems for journey triggers, like a completed service or a missed appointment.

Engage

It automatically calls, messages, or emails your customer:

Hi Sarah, I noticed your online purchase was completed today. How did it go?

Act

Depending on the response, Pivony takes the next step

Creates a CRM case, schedules a follow-up, or sends a thank-you message.

From trigger → to talk → to task

Trusted by leading brands

Use Cases Across Industries

Discover how Pivony's Agentic AI works for different use cases

Industry

Trigger

Engagement

Result

Automotive

Car service completed

AI follow-up call

+25% customer return rate

Telecom

New line activated

WhatsApp onboarding

Reduced support load

Energy

Payment delay

SMS + CRM case

Faster collection

Retail

Order delivered

Email + NPS feedback

Higher response rates

Healthcare

Appointment missed

Call + reschedule

Improved patient retention

Insurance

Policy renewal due

Automated call or email reminder

Increased renewal rate and retention

Banking / Finance

Loan application completed

WhatsApp or SMS status update

Greater transparency and customer trust

Most brands listen. Very few respond.

Your CRM knows what happened: A service completed, a product delivered, a form submitted.
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But what happens after that?

Customers move on. Opportunities disappear.
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Pivony changes that.
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It detects those critical moments, contacts your customer instantly, and drives the right workflow forward.