Boost Your Organization, Amplify Customer FocusClose the Empathy Gap with Pivony

Multi-channel Consumer Intelligence Platform using
Deep Neural Language Understanding in its backbone.

More than 700 business professionals choose Pivony to close the Empathy Gap

Create Your Dashboard to Capture Customer Retention Areas and Opportunities

Built for Customer Experience and Insight Professionals

International Recognition

Use cases

Discover the use cases of Pivony.

Customer Experience, Brand Reputation Analysis, Competitor Analysis, Market Research and Campaign Strategy.


Benefit from All Platform Features with a Yearly Membership

Maximize the impact of your customer data by getting insights through self service usage platform.

Use Customers Data To Drive Growth

  • Create a dashboard with preferred data source
  • See overview of your analyzed data
  • Ensure data continuity with dynamic dashboards

Detect Trends & Observe Anomalies With Topics

  • Discover AI generated topics
  • Explore key trends of your industry
  • Create custom topics with your own rules

Customer-Centric Organizations

  • Establish team KPIs from multi-channel customer feedback.
  • Track performance trends.
  • Receive anomaly alerts.

Broaden Your Team's Horizon

  • Create teams and share insights, dashboards, KPIs
  • Fully adjustable Team KPI view for every team
  • Manage teams, accounts and
    quotas dynamically

Store and Present Insights

  • Generate customized reports for any dashboard
  • Save trends as insight notes

Manage & Analyze Data

  • Specify which keywords, products or brand you would like to analyze
  • Analyze internal data without requiring
    any integration
  • Analyze continuously expanding internal data with API-based integration

Get Support When You Need It

  • Learn from Knowledge Center, videos, and tutorials
  • Get Pivony Insight Manager's help when required
Get Started
Conversation Topics

Start capturing insights in less then 30 minutes

Thanks to our AI engine's adaptive learning feature and tailor-made dashboards, you will catch social insights that you were not aware before.

Fixed Categories View

You can choose a specific industry to obtain industry-specific topics

AI Patterns View

In this view, get ready to discover predicted contextual conversation groups

User-defined Categories

You can create custom topics at anytime after your dashboard is created and define KPIs to track.

Integrations To Drive Value

Learn about the different third party applications
that can integrate directly with Pivony

Explore Integrations

Our latest articles and reports.

Guides, Tutorials and Articles and more...


Fresh News

What happens at Pivony?

Discover how Pivony can support you!
Set up a meeting to begin.

Request a Demo