Listen to your customers.
Refine your CX strategy.
Act automatically.
Revisit your CX strategy from customer opinions across dozens of channels, and perfect the experience with automated actions.
Brands we've worked with
3M+ consumer opinions analyzed every month
3M+ consumer opinions analyzed every monthListen
Voice of Customer
Triggered by journey points & behavior
Market Intelligence
Market & competitor signals
Analyze · real time
Satisfaction by customer, dealer, hotel & segment
Identify & act
AI flags crises & opportunities, acts automatically
Advise
Pivony Advisor
AI you talk to directly: industry-expert insights personalized to your customers & data in Pivony
What is Pivony?
Pivony is a new-generation, Agentic AI-powered Voice of Customer (VoC) and Customer Experience (CX) analytics platform operating across Turkey and global markets.
How we differ from traditional VoC tools
Unlike legacy, survey-first VoC solutions, Pivony works root-cause-analysis-first. Instead of waiting for survey results, it reads real customer conversations from dozens of channels in real time, finds the root cause of issues, and acts automatically with agentic AI.
Survey-first VoC (legacy)
Waits for survey responses, reports lagging scores, and stops at the dashboard.
Root-cause-first VoC (Pivony)
Reads live conversations across channels, finds the root cause, and acts automatically.
Two Sources. One Truth.
📥 Internal Data: Voice of Customer
What your customers tell you directly. For CX, Customer Success, and Support: tickets, CRM, surveys, app reviews.
Learn more →🌐 External Data: Market Intelligence
Manage your brand perception.
What customers say across public platforms. For CMO, Strategy, and Marketing: App Store, social media, public signals.
Learn more →⚡ Full Intelligence
MOST COMPREHENSIVEBoth in one dashboard plus Agentic AI. For CEO, CDO, and enterprise CX: internal + external + automation.
Learn more →Watch. Understand. Move First.
Customer voice and market signals feed the platform, internal and external, often with no integration.
Root cause, competitor moves, sentiment shifts, surfaced before they become crises.
Autonomous actions before the competitor report even lands.
Full Intelligence
While others report, Pivony moves.
Traditional platforms wait for someone to read the dashboard. Pivony reads the signal and acts before the team meeting: VIP recovery, autonomous tickets, SLA tracking, and executive briefings.
Frontline
VIP recovery
- • Analyze voice and text
- • Measure sentiment
- • Trigger service recovery
Operational
Autonomous tickets
- • Detect recurring issues
- • Open tickets to store or IT
- • Route chronic cases
Strategic
Executive briefing
- • Track SLAs
- • Alert CX leadership
- • Weekly leadership summaries
| Criterion | Traditional | Pivony Agentic |
|---|---|---|
| Data processing | Reads isolated points | Pattern recognition for recurring root causes |
| Crisis triage | Depends on managers to sort and route | Autonomous prioritization by dissatisfaction impact |
| Execution | Stops at the dashboard | Moves to action and workflow triggers |
Talk to Your Data. Get Answers in Seconds.
When you ask ChatGPT, you get generic advice. When you ask Pivony Advisor, you get strategic insights from your own data.
Works on Pivony's processed sentiment, root cause, segment, and KPI data. Conversation instead of dashboards.
Explore Pivony AdvisorHow Much Value Does Pivony Create for You?
Calculate with your own numbers
* Estimated value. Actual savings vary based on usage intensity.
Brands we've worked with.
For 6 years, we've digitalized the customer experience of the world's biggest brands.
“Our partnership with Pivony helped us build a happier customer base by truly listening and empathizing with our customers’ needs.”
Hande Kozlu
CX Director, Vodafone Turkey
Trusted by brands that refuse to be the last to know.
Security & Compliance
Your data stays yours. By design.
Pivony enforces enterprise security standards as technical constraints, not contractual clauses.
Your data is never sold
Zero third-party sharing. Your customer data never leaves your control.
Your data never trains our AI
We never use your data to train our models. Ever.
Google Cloud
ISO 27001 · 27017 · 27018
AES-256 Encrypted
At rest & in transit (TLS 1.3)
GDPR & KVKK
DPA available on request
Consumer opinions analyzed monthly
Autonomous resolution on repetitive requests
Brands blind to what customers actually think (Capgemini)
Average NPS point uplift after Pivony
Connect to your stack with zero friction.
Upload files or use APIs where needed: one unified dashboard for internal and public data.
Internal sources
Unified dashboard preview
Public sources
Global leadership and category-defining technology.
Recognized by the world's most selective programs
USA CX Gold Winner with Vodafone
IBXA 2023 · Best use of customer insight & feedback
USA CX Gold Winner with Vodafone
IBXA 2023
Official Alpha Startup
Web Summit
CES 2023
CTA
Slush Helsinki
Top 100
Philip Morris FutureMark
1st place
Teknofest
1st place
TRAI (Turkey AI Initiative)
NLP Category
Take Off Istanbul 2022
İSTKA Special Jury Award
Take Off Istanbul 2023
ICYF Incubation Program
USA CX Gold Winner with Vodafone
IBXA 2023
Official Alpha Startup
Web Summit
CES 2023
CTA
Slush Helsinki
Top 100
Philip Morris FutureMark
1st place
Teknofest
1st place
TRAI (Turkey AI Initiative)
NLP Category
Take Off Istanbul 2022
İSTKA Special Jury Award
Take Off Istanbul 2023
ICYF Incubation Program
Latest from Pivony
Fresh insights & news
BlogCustomer-Centricity Tutorials
Customer Experience Training in 2026: Essential Skills, Program Types, and How to Choose the Right Path
A practitioner guide to customer experience training in the generative AI era — how GenAI changed CX, the six skills hiring managers expect, four program categories (A–D), and how to choose training that covers AI-augmented VoC, not just frameworks.
NewsPivony Accepted into ArzLab — Arz Portföy's Startup Growth Program
We are thrilled to announce that Pivony has been accepted into ArzLab, the Startup Growth Laboratory launched by Arz Portföy! Selected as one of only …
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Industry & Brand Reports
Monthly deep-dives into sector trends, benchmark data, and brand perception shifts.
CX Insights
Bi-weekly practical findings from real VoC data: what top CX teams are acting on.
Hidden Gem
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