AI-Powered Voice of Customer Analytics Platform
Power up your marketing communications, customer experience and competitor analysis

Power up your marketing communications, customer experience and competitor analysis
Thanks to our AI engine's adaptive learning feature, you will catch insights that you were not aware before.
In this view, get ready to discover topics based on how people talk
You can choose a specific industry to obtain industry-specific topics
You can create custom topics at anytime after your dashboard is created
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Discover Our SolutionHave questions? We’ve answers. If you can’t find what we are looking for, feel free to get in touch.
You can create on-demand dashboards by choosing internal data sources or open data sources. Your dashboard will get prepared and you will be notified in around 30 minutes. On your dashboard, you will have AI results, as well as text search and data filtering options. You can save your insights and share your dashboard with others.
You can upload a CSV or Excel file that contains textual data (human feedbacks) along with additional columns such as rating, date, segment (pivot column), customer ID, email. Additionally, you can also integrate Zendesk with Pivony to analyze Zendesk tickets, customer satisfaction rating surveys or live chat conversations.
Twitter, Facebook Page reviews, Facebook/Instagram ad comments, Instagram hashtag search captions, online forums such as Reddit, customer complaint websites are some of the open data sources provided with Pivony. You can also request a submission if there's any data source you want to be covered by Pivony.
This feature is provided with Pro-plus or Enterprise plans. After you authorize Experts on the Settings page, they will get notified every time you create a dashboard and they will save insights in a nut-shell. When the expert creates an insight for you, Pivony will send you a notification and you can also give a feedback to the Expert by liking/disliking their insight notes. You can revoke the Expert access at anytime.
If you have a Pro or Pro-plus plan, you can invite your teammates to Pivony. Note that they will be sharing your membership plan's dashboard creation quota. You can also give them different levels of access: Read-only or read+write.
Yes, you can have annual subscription to 20% discounted price of any end-user plan.
Yes, you can buy additional dashboards as long as you have an active membership plan. It's easy, go to Settings page and buy in one-click. You can use your dashboards within 90 days.
Yes, you can upgrade or downgrade your plan at anytime.
Free trial lasts 14 days. It includes creating 3 dashboards and gives you a limited access to the data read and filter operations.
After you create a dashboard, set it dynamic and your dashboard will start getting updated daily. You can get notified via email or Slack. Visit your Settings page to change the nofitication preferences.
Yes, you can integrate your end systems with Pivony to transfer your internal data or to get the insight outputs. Contact us to get more detailed information.
Create your dashboards on your mobile, tablet and browse all analytics reports in your mobile browser. With Pivony, finding insights will become your habit, anywhere at anytime.
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