How Fast Do You Understand Customer Needs?
Discover What Affects Customer Experience in Minutes

Omni-channel Voice of Customer Analytics Platform using Neural Language Understanding in its backbone.

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More than 400 business professionals choose Pivony for daily insight creation

Create Your Dashboard to Capture Customer Retention Areas and Opportunities

Built for Customer Experience and Insight Professionals

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International Recognition

Use cases

Discover the use cases of Pivony.

Customer Experience, Brand Reputation Analysis, Competitor Analysis, Market Research and Campaign Strategy.

Brand Reputation Analysis

Campaign Strategy

Features

Benefit from All Platform Features with a Yearly Membership

Maximize the impact of your customer data by getting insights through self service usage platform.

Use Customers Data To Drive Growth

  • Create a dashboard with preferred data source
  • See overview of your analyzed data
  • Ensure data continuity with dynamic dashboards

Detect Trends & Observe Anomalies With Topics

  • Discover AI generated topics
  • Explore key trends of your industry
  • Create custom topics with your own rules

Turn Insights Into

Key Performance Indicators

  • Track Custom Topics as KPIs
  • Get notified periodically or when an alarm is triggered

Broaden Your Team's Horizon

  • Create teams and share insights, dashboards, KPIs
  • Fully adjustable Team KPI view for every team
  • Manage teams, accounts and
    quotas dynamically

Store and Present Insights

  • Generate customized reports for any dashboard
  • Save trends as insight notes

Manage & Analyze Data

  • Specify which keywords, products or brand you would like to analyze
  • Analyze internal data without requiring
    any integration
  • Analyze continuously expanding internal data with API-based integration

Get Support When You Need It

  • Learn from Knowledge Center, videos, and tutorials
  • Get Pivony Insight Manager's help when required
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Conversation Topics

Start capturing insights in less then 30 minutes

Thanks to our AI engine's adaptive learning feature and tailor-made dashboards, you will catch social insights that you were not aware before.

AI Patterns View

In this view, get ready to discover predicted contextual conversation groups

Fixed Categories View

You can choose a specific industry to obtain industry-specific topics

User-defined Categories

You can create custom topics at anytime after your dashboard is created and define KPIs to track.
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Data Sources
Analyze Consumer Reviews
‍Across Different Data Sources
It has never been easier to
understand customers
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Integratıons

Integrations To Drive Value

Learn about the different third party applications
that can integrate directly with Pivony

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Blog

Our latest news, blogs & reports.

Guides, Tutorials and Articles and more...

Customer-Centricity Tutorials

Inspiring Women in CX

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Customer-Centricity Tutorials

What Do Gen Z Want?

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