Create Key Performance Metrics

Measure the performance of customer experience through the KPI Tracking feature.

About the feature

A KPI-based structure will help you track all the metrics you want regarding the customer experience. You can collect all your customer data in one place, prioritize what you want to follow and define your KPIs accordingly.With this feature, you can share the KPIs you define with your team and inform the relevant teams. It also allows you to see your competitor and market analysis comparatively.

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