ICT Media, Marketing Türkiye

Pivony's AI-Based Customer Voice Of Analytics Platform Will Take Vodafone Turkey's Customer Experience To The Highest Level

Pivony announced that it is collaborating with Vodafone Turkey for the "Müşterim Ne Diyor?" (What My Customer Says) program.

Emre Calisir, Pivony's Founder and CEO, stated that they cooperated for the program that aims to provide the best customer experience by understanding the motivations of the customers and said, “The artificial intelligence and platform features offered by Pivony will add value to Vodafone Turkey's growth strategies and will help increase the satisfaction rates of its customers." he said. Founded in 2020 as a Consumer Intelligence Start-up, Pivony announced that it has partnered with Vodafone, one of the world's largest telecom and technology provider companies. Through its AI-powered platform, Pivony will enable Vodafone to gain insights from customer reviews across online/offline channels. With the partnership between the two companies, Pivony's self-service artificial intelligence powered platform will be offered to all Vodafone employees.

Evaluating the cooperation with Pivony, Vodafone Turkey's Customer and User Experience Design Director Hande Kozlu said, “We aim to be their reliable companion with a sincere, solution-oriented and supportive approach in all our interactions with our customers. We work to meet their needs by providing them with good experiences, to make their lives easier and to gain their trust, and to make a beautiful future possible together. We attach great importance to ensuring that all our employees have sufficient competencies to enable a better experience. We believe that our cooperation with Pivony will provide significant gains for our company in creating happy customers. As Vodafone, we will continue to increase the customer experience with customer-focused initiatives.“

Emre Calisir (Founder and CEO at Pivony) and Hande Kozlu (Customer and User Experience Design Director, Vodafone Turkey)

“We live in a world where consumer habits and experiences change very fast. According to a new research, we see that consumers are giving opinions about brands through more than 40 channels. With our greatest technology, we aim to close the empathy gap between brands and their customers. We are digitizing consumer understanding thanks to our investment in Natural Language Processing and Understanding, which is an area of Artificial Intelligence."  who made statements about the mission of the start-up, Emre Calisir added: “I am excited and happy that our business partnership with Vodafone Turkey has started. While discovering the evolving customer needs with Pivony, Vodafone will continue to be the leader in customer focus with the fast actions it will take."

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