AI-Powered Holistic Lens on What Consumers Want

From social media and e-commerce to call center records and survey responses, it automates collecting, analyzing, contextualizing, and delivering insights powered by AI.

Unlock Consumer Intelligence

Use Consumer Opinions To Drive Growth

Create a custom dashboard with preferred data source and keywords
Choose your target industry
Get AI insights that affect Customer Experience
Ensure data continuity with dynamic dashboards

Compare Your Brand With Rivals Using Pivony’s Digital Experience Score

Do apple-to-apple comparisons
Dive deep into low-scored topics
Understand the reasons behind the results

Get your personalized VOC Score today and start making data-driven improvements that customers notice.

More than 700 business professionals choose Pivony to close the Empathy Gap with their customers

"We believe that our partnership with Pivony provides significant gains for our company in creating happy customers. We listen closely to our customers and focus on empathizing with them."

Hande Kozlu Gültakan
Head of Customer Experience &
UX Design,Vodafone

A Dashboard-based Platform to analyze both the Publicly and Privately Shared Customer Opinions

No-code required. Start instantly to capture actionable insights.

Trusted By

Use cases

Discover the use cases of Pivony.

Customer Experience, Brand Reputation Analysis, Competitor Analysis, Market Research and Campaign Strategy.

Brand Reputation Analysis

Campaign Strategy

Benefit from All Platform Features with a Yearly Membership

Maximize the impact of your customer data by getting insights through self service usage platform.

Use Customers Data To Drive Growth

Create a dashboard with preferred data source
See overview of your analyzed data
Ensure data continuity with dynamic dashboards

Detect Trends & Observe Anomalies With Topics

Discover AI generated topics
Explore key trends of your industry
Create custom topics with your own rules

Customer-Centric Organizations

Establish team KPIs from multi-channel customer feedback.
Track performance trends.
Receive anomaly alerts.

Broaden Your Team's Horizon

Create teams and share insights, dashboards, KPIs
Fully adjustable Team KPI view for every team
Manage teams, accounts and
quotas dynamically

Store and Present Insights

Generate customized reports for any dashboard
Save trends as insight notes

Manage & Analyze Data

Specify which keywords, products or brand you would like to analyze
Analyze internal data without requiring
any integration
Analyze continuously expanding internal data with API-based integration

Get Support When You Need It

Learn from Knowledge Center, videos, and tutorials
Get Pivony Insight Manager's help when required

Conversation Topics

Start capturing insights in less then 30 minutes

Thanks to our AI engine's adaptive learning feature and tailor-made dashboards, you will catch social insights that you were not aware before.

Fixed Categories View

You can choose a specific industry to obtain industry-specific topics

AI Patterns View

In this view, get ready to discover predicted contextual conversation groups

User-defined Categories

You can create custom topics at anytime after your dashboard is created and define KPIs to track.

Integratıons

Integrations To Drive Value

Learn about the different third party applications
that can integrate directly with Pivony

Explore Integrations

Blog

Our latest articles and reports.

Guides, Tutorials and Articles and more...

Customer Experience / Voice of Customer

The Power of Scoring Digital Feedback: Why Digital Experience VOC Score Matters

Customer Experience / Voice of Customer

Top VoC Analytics Companies in Turkey for 2025

NEWS

Fresh News

What happens at Pivony?

Pivony Joins Turkish Airlines Terminal Acceleration Program: Transforming Logistics Through Customer Insight

Allianz Türkiye chooses Pivony for Consumer Intelligence Analytics!