Know What Your Customers Feel and Why They Stay or Leave

Analyze millions of conversations in minutes and surface the “why” behind churn, loyalty, and NPS, so your team acts faster. Observe the competition and gain new strategies.

See a Live Demo

Success Stories

Use Consumer Opinions To Drive Growth

Create your VoC dashboard in minutes: connect reviews, calls, chats, surveys or upload files.
Get instant AI insights: themes, emotions, and root causes of churn & loyalty.
Receive prioritized, strategic actions with expected impact on retention/NPS.
Sync tasks to Jira/Asana/Trello to track fixes and measure lift automatically.

Your DX Score—And How It Stacks Up

Estimate your score from millions of real opinions. Understand the drivers, not just the number.

Compare with category leaders
Find the issues hurting churn & NPS most
Get a ranked “Next Best Actions” list
Sync to Jira/Asana and measure results

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Benchmark my Brand

Top CX professionals choose Pivony to close the Empathy Gap with their customers

"We believe that our partnership with Pivony provides significant gains for our company in creating happy customers. We listen closely to our customers and focus on empathizing with them."

Hande Kozlu Gültakan
Head of Customer Experience,Vodafone

Private + Public Data Streams

No-code. Start instantly to capture actionable insights.

Trusted By

Use cases

Discover the use cases of Pivony.

Customer Experience, Brand Reputation Analysis, Competitor Analysis, Market Research and Campaign Strategy.

Market Research

Benefit from All Platform Features with a Yearly Membership

Maximize the impact of your customer data by getting insights through self-service platform.

Use Customers Data To Drive Growth

Create a dashboard with preferred data source
See overview of your analyzed data
Ensure data continuity with dynamic dashboards

Detect Trends & Observe Anomalies With Topics

Discover AI generated topics
Explore key trends of your industry
Create custom topics with your own rules

Customer-Centric Organizations

Establish team KPIs from multi-channel customer feedback.
Track performance trends.
Receive anomaly alerts.

Broaden Your Team's Horizon

Create teams and share insights, dashboards, KPIs
Fully adjustable Team KPI view for every team
Manage teams, accounts and
quotas dynamically

AI in its Roots

AI-generated root-cause analysis and recommendations integrated with task management systems.

Track trends and see how many people may be affected.

Manage & Analyze Data

Specify which keywords, products or brand you would like to analyze
Analyze internal data without requiring
any integration
Analyze continuously expanding internal data with API-based integration

Get Support When You Need It

Learn from Knowledge Center, videos, and tutorials
Get Pivony Insight Manager's help when required

Conversation Topics

Start capturing insights in less then 30 minutes

Thanks to our AI engine's adaptive learning feature and tailor-made dashboards, you will catch social insights that you were not aware before.

Fixed Categories View

You can choose a specific industry to obtain industry-specific topics

AI Patterns View

In this view, get ready to discover predicted contextual conversation groups

User-defined Categories

You can create custom topics at anytime after your dashboard is created and define KPIs to track.

Integratıons

Integrations To Drive Value

Learn about the different third party applications
that can integrate directly with Pivony

Explore Integrations

Blog

Our latest articles and reports.

Guides, Tutorials and Articles and more...

Ethical use of AI in Customer Experience

Customer-Centricity Tutorials

How Can Customer Analytics Transform Your Business Strategy?

NEWS

Fresh News

What happens at Pivony?

A Milestone in Pivony’s Collaboration with Turkish Airlines and Turkish Cargo

Pivony Joins Turkish Airlines Terminal Acceleration Program: Transforming Logistics Through Customer Insight