From Customer Opinions to Business Outcomes

Real-time insights are connected to workflows, triggering action and smarter decisions.

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Use Customers Data To Drive Growth

  • Create a dashboard with preferred data source
  • Choose your target industry
  • See overview of your analyzed data
  • Ensure data continuity with dynamic dashboards
More than 700 business professionals choose Pivony to close the Empathy Gap with their customers

"We believe that our partnership with Pivony provides significant gains for our company in creating happy customers. We listen closely to our customers and focus on empathizing with them."

Hande Kozlu Gültakan
Head of Customer Experience &
UX Design,Vodafone

A Dashboard-based Platform to analyze both the Publicly and Privately Shared Customer Opinions

No-code required. Start instantly to capture actionable insights.

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Trusted By

Use cases

Discover the use cases of Pivony.

Customer Experience, Brand Reputation Analysis, Competitor Analysis, Market Research and Campaign Strategy.

Brand Reputation Analysis

Campaign Strategy

Features

Benefit from All Platform Features with a Yearly Membership

Maximize the impact of your customer data by getting insights through self service usage platform.

Use Customers Data To Drive Growth

  • Create a dashboard with preferred data source
  • See overview of your analyzed data
  • Ensure data continuity with dynamic dashboards

Detect Trends & Observe Anomalies With Topics

  • Discover AI generated topics
  • Explore key trends of your industry
  • Create custom topics with your own rules

Customer-Centric Organizations

  • Establish team KPIs from multi-channel customer feedback.
  • Track performance trends.
  • Receive anomaly alerts.

Broaden Your Team's Horizon

  • Create teams and share insights, dashboards, KPIs
  • Fully adjustable Team KPI view for every team
  • Manage teams, accounts and
    quotas dynamically

Store and Present Insights

  • Generate customized reports for any dashboard
  • Save trends as insight notes

Manage & Analyze Data

  • Specify which keywords, products or brand you would like to analyze
  • Analyze internal data without requiring
    any integration
  • Analyze continuously expanding internal data with API-based integration

Get Support When You Need It

  • Learn from Knowledge Center, videos, and tutorials
  • Get Pivony Insight Manager's help when required
Get Started
Conversation Topics

Start capturing insights in less then 30 minutes

Thanks to our AI engine's adaptive learning feature and tailor-made dashboards, you will catch social insights that you were not aware before.

Fixed Categories View

You can choose a specific industry to obtain industry-specific topics

AI Patterns View

In this view, get ready to discover predicted contextual conversation groups

User-defined Categories

You can create custom topics at anytime after your dashboard is created and define KPIs to track.
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Integratıons

Integrations To Drive Value

Learn about the different third party applications
that can integrate directly with Pivony

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Blog

Our latest articles and reports.

Guides, Tutorials and Articles and more...

Partner News

Pivony Joins Turkish Airlines Terminal Acceleration Program: Transforming Logistics Through Customer Insight

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Customer-Centricity Tutorials

AI Agents and the Revolution in Customer Experience: Redefining the Power of Technology and Humanity

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NEWS

Fresh News

What happens at Pivony?

Pivony Joins Turkish Airlines Terminal Acceleration Program: Transforming Logistics Through Customer Insight

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Allianz Türkiye chooses Pivony for Consumer Intelligence Analytics!

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