Can I start on a free plan?

Yes. You can use Pivony Capture free forever at 100 responses per month. No credit card; setup takes about 5 minutes. When you hit the limit we don't shut the platform — we notify you and let you choose whether to upgrade to Pro.

What is the difference between VoC and Market Intelligence?

Voice of Customer analyzes your organization's internal data (tickets, CRM, surveys). Market Intelligence monitors public data such as app stores, social media, and competitor reviews. They answer different questions — neither replaces the other.

Can I buy the two plans separately?

Yes. VoC and Market Intelligence are independent plans. If you want both together, Full Intelligence is usually the better-value option.

Why isn't pricing shown on this page?

Every organization is different — quota, integrations, seats, and customization all affect pricing. In a demo conversation we listen to your needs and prepare a tailored quote.

Do I need integrations?

You can start Market Intelligence in minutes with zero integration. VoC supports file upload or REST API integration.

How does Turkish language support work?

Pivony uses native Turkish NLU without a translation layer — high accuracy with minimal meaning loss.

Which plan includes Agentic AI?

Agentic AI is included in Full Intelligence (autonomous tickets, VIP recovery, SLA tracking). Enterprise customers can extend configuration further.

How does the demo process work?

After you request a demo, our team reaches out within 24 hours. In a 30–45 minute session we understand your needs, recommend a plan, and share pricing.

Start free · Grow with data · Enterprise-grade trust

Which plan is right for you?

Start free with Pivony Capture. As your needs grow, move to the right plan. Our team is with you at every step.

Enterprise-grade security

✓Google Cloud · ISO 27001 · 27017 · 27018

✓GDPR & KVKK · Compliant

✓AES-256 + TLS 1.3 · Encrypted

✓No data training · Your data stays yours

Security details →

🆓 Start free with Pivony Capture

The easiest way to discover Pivony.

✓ 100 responses / month
✓ Written feedback widget
✓ Basic sentiment analysis
✓ Highlights (limited view)
✗ Root-cause analysis — on Pro
✗ Voice & video feedback — on Pro
✗ VoC integration — on Pro

Email us to get started →No credit card required

When you hit 100 responses, we won't shut the platform — we'll notify you and help you choose whether to upgrade.

Four products, four plans

Voice of Customer

VoC plan

Inside-out: direct customer voice

For

CX DirectorCustomer SuccessSupport Lead

Inside-out

Unlimited data connectors

Analyze call center, support tickets, surveys, CRM, and feedback forms in one AI layer.

Never miss what customers tell you directly.

Scales with your volume — quotas and pricing are clarified in the demo.

ZendeskSalesforceIntercomand more

“We worked with Etstur to analyze guest experience and hotel-level CX strategy.”

Request a demo

✓Root-cause analysis (Root-Cause Analysis)
✓Sentiment & intent analysis
✓KPI monitoring & anomaly alerts
✓Privacy-first PII masking (KVKK/GDPR)
✓Jira / Slack / Asana integration
✓Native Turkish NLU
✓Human expert support
✓File upload or API integration

Request a demo for pricing →

Market Intelligence

Market plan

Outside-in: market & competitors

For

CMOStrategy DirectorMarketing

Outside-in

Unlimited public & social connectors

App reviews, social, forums, and competitive signals — one stream.

See what’s happening in the industry before it reaches your inbox.

Scales with your volume — quotas and pricing are clarified in the demo.

App StoreGoogle PlayXGoogle

“We worked with Allianz, Karaca, Papara, Akbank, and Millenicom on projects in this space.”

Request a demo

✓Digital Experience VoC Score
✓Competitive benchmarking
✓Conversation landscape visualization
✓LiveBoard — TV wall support
✓Trend & anomaly detection
✓Multi-brand comparison
✓No integration required
✓Real-time data collection

Request a demo for pricing →

MOST COMPREHENSIVE

Full Intelligence

Full plan

360° view + Agentic AI

For

CEOCDOEnterprise CX

360° · Omnichannel

Internal + external — one neural layer

From call center to app stores, CRM to social listening — unified; Agentic AI for actions.

Unify customer experience across channels; take measurable action with AI agents.

Scales with your volume — quotas and pricing are clarified in the demo.

VoCMarketAutomationBI

“We worked with Vodafone Turkey. Hande Kozlu Gültakan, CX Director, Vodafone Turkey: Our partnership with Pivony helped us build a happier customer base by truly listening to our customers' needs and empathizing with them.”

Request a demo

✓Everything in the VoC plan
✓Everything in the Market Intelligence plan
✓360° unified dashboard
✓Smart cross-source prioritization
✓Agentic AI (autonomous action)
✓Dedicated Customer Success lead
✓Weekly executive briefing
✓Custom onboarding journey

Request a demo for pricing →

NEW

Pivony Capture

Capture plan

Text, voice, or video — instant AI

For

CX DirectorProduct ManagerUX LeadGrowth

Multimodal feedback

Unlimited channel integrations

One-line widget on web and mobile; text, voice, and video in one flow.

Process customer voice with VoC AI instantly — depth and channel breadth first.

Scales with your volume — quotas and pricing are clarified in the demo.

WebMobileWidgetAPI

“Teams replace three separate tools with one widget and instant VoC analysis.”

Request a demo

✓3 feedback modes in one widget
✓Native Turkish speech recognition
✓Video + facial sentiment signals
✓Instant VoC AI on every response
✓One-line web & mobile integration
✓Merges with VoC dashboard & tickets

Request a demo for pricing →

Other capabilities

Advisor, AI ticket triage, and Engage are packaged with your plan — explore each product page for details.

Pivony AdvisorTalk to your dataLearn more AI Ticket TriageClassify, prioritise, and route every support ticket automaticallyLearn more EngageWhatsApp actions from every insightLearn more

How Much Value Does Pivony Create for You?

Calculate with your own numbers

How many customer feedback records do you process per month?10,000

500100.000

How large is your analyst team?3 people

120

Monthly cost per analyst (USD)?

Estimated annual savings with Pivony

$21,938/ year

2.9 analyst-equivalent workloadPayback period: ~2 months

Request a Demo →

* Estimated value. Actual savings vary based on usage intensity.

Compare every feature

Feature	Free	VoC	Market	Full	Capture Pro
Scaling model	Free tier	By volume	By volume	By volume	By volume
Root-cause analysis	—	✓	—	✓	✓
Sentiment analysis	✓	✓	✓	✓	✓
KPI monitoring & anomaly alerts	—	✓	✓	✓	✓
PII masking (KVKK/GDPR)	—	✓	—	✓	✓
Jira / Slack / Asana	—	✓	✓	✓	✓
Native Turkish NLU	✓	✓	✓	✓	✓
Digital VoC Score	—	—	✓	✓	—
Competitor benchmarking	—	—	✓	✓	—
LiveBoard	—	—	✓	✓	—
360° Unified Dashboard	—	—	—	✓	—
Agentic AI	—	—	—	✓	—
Executive Briefing	—	—	—	✓	—
Dedicated CS manager	—	—	—	✓	—
SSO / SAML / RBAC	—	—	—	—	—
Dedicated analyst	—	—	—	—	—
Custom SLA	—	—	—	—	—
On-premise option	—	—	—	—	—
Pivony Advisor	—	✓	✓	✓	—
Pivony Advisor data scope	—	VoC	Market	Full	—
Pricing	Free	Demo	Demo	Demo	Demo

Quotas and unit pricing vary by organization; platform capacity emphasizes breadth of connectors and data depth, not a hard analysis ceiling.

FAQ

Which plan fits you?

Let's decide together in a 30-minute conversation.

Request a demo Compare all features ↑

Our team will reach out within 24 hours.