Who's leading your category?What is the customer really saying?Monitor competitors in real time.
From App Store reviews to social media and public signals — see the full external voice in one place and ground strategy in data.
Digital Experience VoC Score
100+
Brands
50+
Markets
Live
Monitoring
4
Languages
Trusted by leading brands
What Do You Know About Your Competitor?
Are You Guessing, or Using Data?
🔴 Competitor invisibility
Did their App Store rating drop? Why are customers complaining? It can take three months before you learn.
🟡 Campaign blindness
You launched a campaign. What did customers say? How was it received on social? Did a rival launch something similar immediately?
🔴 Strategy built on thin air
Market research runs twice a year. Data is stale. Strategy is built on the past.
Two ways teams use Market Intelligence
Brand & reputation protection
Catch crises early, watch competitor moves, and spot sentiment shifts before they hit NPS.
- Real-time crisis and spike detection
- Competitor campaign and narrative tracking
- Sentiment and topic anomalies across channels
We worked with Allianz, Karaca, Papara, Akbank, and Millenicom on projects in this space.
Market expansion & growth
Find whitespace, unmet needs, and category benchmarks to enter new segments with evidence.
- Category and competitor benchmarking
- Unmet need signals from public feedback
- Launch and campaign reception in one view
We worked with Allianz, Karaca, Papara, Akbank, and Millenicom on projects in this space.
Watch. Compare. Decide.
Collect every public signal
Data from App Store, Google Play, social, forums, and competitor sites is collected automatically. No integration required.
AI turns signal into meaning
Important signals surface from millions of reviews: trending topics, competitor weaknesses, market opportunities.
Create competitive advantage
Compare your brand to rivals with the Digital Experience VoC Score. Turn weak spots into opportunities.
Capabilities
Digital Experience VoC Score
Score external brand perception 0–5. Compare side by side with competitors. Track weekly change.
Competitive benchmarking
See strengths and weaknesses through customers' eyes. Their pain can be your opportunity.
Trend & anomaly detection
Is a topic surging? Is a competitor dropping sharply? Get real-time alerts.
LiveBoard — TV wall
Mirror live market signals on the office wall. Everyone sees the same picture.
Conversation Landscape
Explore what customers talk about on a visual map. Growing and shrinking topics at a glance.
Multi-source analysis
App Store, Google Play, Instagram, X, Reddit, Amazon, web reviews — one dashboard.
Reference Market Intelligence projects
Finance & Insurance
Insurance sector digital experience comparison
In the project with Allianz, we ran a digital experience comparison in the insurance sector. Consumer voice insights contributed to product and digital experience development.
Outcomes
- Sector-level experience comparison
- Consumer voice insights
- Support for development decisions
Do you know your competitor's score?
Digital Experience VoC Score is Pivony's proprietary measure. It estimates NPS from public feedback and lets you compare brands.
What it measures
→ App Store and Google Play ratings → Social sentiment balance → Complaint intensity → Competitor performance trends
Want a free benchmark report for your sector?
Contact us →Trophy on the leader
Where does data come from?
App Store · Google Play · Instagram · X (Twitter)
TikTok · Reddit · Amazon · YouTube · Web reviews
No integration required. The system collects data automatically.
Brands we've worked with
Want to know your competitor?
We'll prepare a free sector benchmark report for you.
Setup: 24 hours · No credit card required