Become a certifiedCX Intelligence leader.
We built these certification programmes by combining six years of real-world learnings from CX professionals using Pivony with industry standards and the future of customer experience — so you can lead next-generation CX management with confidence.
Programme at a glance
4
Courses
70+
Lessons
$149
Per course
$399
Full programme
🌐 All courses are taught in English.
Choose your path
All prices in USD. Team discounts available — contact us.
Single Course
Pick the course most relevant to your current role and challenges.
- Full course access (lifetime)
- Downloadable lesson materials
- CXIA certificate for that course
- LinkedIn-shareable credential
Full Programme
All 4 courses. Full certification. Become a complete CX Intelligence professional.
- All 4 courses (lifetime access)
- Full CXIA Programme Certificate
- Priority support from Pivony team
- Exclusive alumni community access
- First access to new courses
- LinkedIn-shareable credential
What's inside the programme
CX Fundamentals
Build the mental models every CX professional needs — metrics, methodology, and the mindset shift from data collection to action.
Root Cause Analysis Masterclass
Stop treating symptoms. Learn to find the real driver behind every drop in NPS, spike in churn, or surge in complaints — in minutes, not weeks.
Competitor Intelligence 101
Your competitors' customers are talking. Learn to listen, benchmark, and turn rival weaknesses into your acquisition strategy.
Agentic AI for CX Teams
Go beyond dashboards. Learn how Agentic AI autonomously monitors, analyses, and recommends — so your team acts faster than the problem spreads.
Your certificate. Your credibility.
Every graduate receives a personalised Pivony CX Intelligence Academy certificate — recognised by CX hiring managers and procurement teams across the industry.
- Unique certificate ID verifiable at pivony.com
- Shareable on LinkedIn as a professional credential
- Recognised by CX Directors, CDOs, and HR teams
- Issued within 48h of completing the programme
Why CXIA — not a generic online course
Built on 6 years of real-world practice
Every lesson draws from six years of learnings gathered from CX professionals using Pivony — blended with industry standards and the future of CX, not academic theory.
Practitioner pace
Under 1 hour per course. Self-paced. Mobile-ready. Designed for busy CX professionals, not students.
Role-specific tracks
Courses map to real CX, analytics, and strategy roles. Not generic "digital transformation" filler.
Updated quarterly
Content refreshed every quarter with new AI benchmarks, regulation changes, and case studies.
Recommended reading
Congratulations, you're a CX specialist — what comes next?
You have the title. This post explains what it actually takes to become a real CX leader.
Ready to advance your CX career?
Join the professionals who have earned their CXIA certificate.
100% online · Lifetime access · Certificate included