Internal + external voice. One dashboard. Autonomous action.
Full Intelligence combines Voice of Customer and Market Intelligence. Agentic AI steps in automatically at critical moments in the customer journey.
VoC
+ Market
AI
Agents
Live
Insights
4
Languages
Trusted by leading brands
You listen to your customers.
What about your competitor?
Internal voice
Tickets · CRM · Surveys · Calls
External voice
App Store · Social · Competitors
360° unified view
Prioritized action in one dashboard
You hear your customers — but what are your competitor's customers saying? Seeing both together makes strategy much clearer.
Analysis isn't enough. Pivony takes action.
Traditional platforms give you reports. Pivony reads the report and acts.
Frontline agent
Analyzes voice and text, measures sentiment, and starts VIP service recovery on negative experiences.
Operational agent
Detects recurring complaints, opens tickets to store/IT, escalates chronic returns to the store manager.
Strategic agent
Tracks SLAs, alerts the CX director on unresolved issues, prepares weekly executive briefings.
| Criterion | Traditional platform | Pivony Full Intelligence |
|---|---|---|
| Data processing | Produces reports | Pattern recognition |
| Triage | Human-managed | Autonomous prioritization |
| Execution | Stays on the dashboard | Triggers workflows |
| Speed | Weekly reports | Real time |
Capabilities
360° unified dashboard
Internal and external data side by side. Which issue matters more? Cross-source prioritization at a glance.
Agentic AI automation
VIP recovery, autonomous tickets, SLA tracking — process management with minimal human intervention.
Unified KPI monitoring
Track internal (ticket time, NPS) and external (VoC score, competitor ratings) metrics in one place.
Dedicated customer success lead
A specialist CS team helps you configure the platform to your operating model.
Executive briefing
Weekly automated leadership summaries — the right insight when leaders need it.
Enterprise security
SSO/SAML, RBAC, PII masking, and private cloud options.
With vs without Full Intelligence
Before
- ❌ Complaints surface in weekly reports
- ❌ Competitor moves noticed two months late
- ❌ CX director waits for manual reports
- ❌ Critical VIPs churn quietly
- ❌ IT can't see repeat failures
After
- ✅ Complaint detected instantly, action in minutes
- ✅ Competitor signals with real-time alerts
- ✅ Weekly executive briefing automated
- ✅ VIP risk → service recovery triggered
- ✅ Chronic issue → auto IT ticket → resolution
Full Intelligence projects we've delivered together
Telecommunications
Internal + external voice together
We worked with Vodafone Turkey to analyze internal and external customer voice together. Consumer insights were integrated into customer experience processes.
“Our partnership with Pivony helped us build a happier customer base by truly listening to our customers' needs.”
Outcomes
- Internal + external voice analyzed together
- Integration into CX processes
- Measurable satisfaction contribution
“Our partnership with Pivony helped us build a happier customer base by truly listening and empathizing with our customers' needs.”
Hande Kozlu
CX Director, Vodafone Turkey
Vodafone Turkey · Samsung
Brands we've worked with
Ready to manage churn with zero tolerance?
Our team will reach out for a Full Intelligence demo.
Typical setup: 72 hours